1. Purchase & Refund Policy

• All chocolate purchases are final and non-refundable.

• Due to the perishable and hygienic nature of our products, we do not accept returns or exchanges under any circumstances.

• Once a product leaves our facility or delivery partner, we cannot be held responsible for any damage due to mishandling or improper storage.

2. Product Handling & Storage

• To maintain the premium quality of our chocolate, we highly recommend consuming it chilled.

• Store the product in a cool, dry place, ideally between 10°C and 18°C (50°F – 64°F).

• Avoid direct sunlight and exposure to heat, which may cause melting, blooming, or quality degradation.

• Improper storage may affect taste, texture, and appearance.

3. Ingredients & Allergens

• Our chocolates may contain or be processed in facilities that handle: milk, nuts, soy, gluten, and dates.

• Please check the ingredients list before consuming if you have any allergies or dietary restrictions.

4. Shelf Life

• Each chocolate product is labeled with a “Best Before” date. Please consume before the specified date for the best taste and texture.

• Product quality cannot be guaranteed if consumed past the indicated date.

5. Delivery Policy

• We aim to deliver all products in optimal condition. However, we are not liable for delays or damage caused by third-party couriers or extreme weather conditions.

• Please ensure that someone is available to receive the product upon delivery.

6. Consumption Disclaimer

• Our chocolates are intended for immediate or near-term consumption.

• Any use beyond normal consumption (e.g., freezing, heating, or combining with other ingredients) is at the customer’s own risk.

7. Promotions and Offers

• Discounts and promotional codes are valid only for a limited time and cannot be combined unless explicitly stated.

• Viral promotions on social media may have limited availability based on stock and regional delivery capabilities.

8. Intellectual Property

• All product designs, branding, and packaging are the exclusive property of Dubai Viral Chocolate.

• Unauthorized reproduction, resale, or misuse of our brand or packaging is strictly prohibited.

9. Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States of America.

For inquiries or concerns, please contact our customer support at:
📧 help.sakurabenbrook.com
📞 +1 (682) 385-9120

Thank you for choosing Dubai Viral Chocolate — indulge wisely, chill before eating, and enjoy every bite!